If you’re an annual or 6 month member you can book up to 4 weeks in advance. For no-contract members and pack holders you can book 2 weeks in advance

Make sure you’re in the studio 5 minutes prior to the class. Doors shut on the dot, as the instructors are unable to stop a class once it’s started, which means you need to be ready to start your workout at the class time.

It depends on your membership. If you have an older membership credits will roll over onto your subscription directly, so you’ll see you have extra credits when you select your subscription to pay.

If you have a more recent membership, credits will roll over onto your account (outside of your subscription.) To use these you need to select pay with ‘Credits’. See our blog post for step-by-step instructions to use and view your account credits.

Find Credits

Cancel a class at least 12 hours before via the app to get the credit back on your account. For private sessions the cancellation window is 24 hours.

No show fees will be applied when you fail to check in for class. Please use the check-in kiosks in the studio to avoid being charged by accident. Your instructor might be busy helping new clients and setting up, so it’s easy to miss you off, especially when the studio is busy.

We charge no-show fees to encourage members to free up spots for others when they’re unable to attend, but we really don’t want you to pay these, so just take yourself off the class via the app if you can no longer make it.

If you hold a recurring booking, the system will attempt to use your credits for the class 24 hours before. If you don’t have enough credits, you’ll get an email saying the booking could not be paid for. You’ll still have the spot in class, but we will reach out to you to either add on extra credits or manage your class booking.

If you’d like to to freeze just email us your freeze start and end date. If you freeze, your renewal date will be pushed back by the length of time you freeze for.

You will not be able to book classes while your account is frozen.

If you have an annual membership you’ll be able to book for a friend using your app. You can see our blog post on how to do this below.

If you have an older membership, you may not have guest passes activated in your account. If that’s the case, please email us your guest details and class details (full name, phone and email) and we can book them in.

Guests must be new clients to the studio.

See details

You can request an upgrade or change to your membership online.

No contract memberships can be cancelled anytime by giving 30 days notice.

Annual and 6 month memberships can be cancelled at the end of your membership period.

To amend or cancel your membership please visit our membership page here:

Manage Membership

Moving Away:

Early cancellations for contract memberships are only given in the case of moving away from the area (outside a 2 mile radius), and with proof of change of address (such as utility bill, copy of rental agreement etc).

Injury/Illness:

Memberships can be frozen for up to 3 months for no charge. If you’re unable to return to exercise, a letter from your doctor or physio after 3 months is required to end your contract early.